Fast response time
Service & Support
Our feeding systems are known for their reliability and availability. However, should something not work, the RNA service team is on hand to quickly find a solution.
Fast response times, short delivery times and worldwide service are a matter of course for us. Our high level of technical expertise is the guarantee that our customers' feeding systems will be in use for a long time.
Our service:
- Commissioning, production support and standby support
- Maintenance and servicing: check-up service, maintenance contracts, on-call service, remote maintenance
- New coatings short throughput times in our factory or directly on site
- Exchange and replacement elements: individual lines or entire machine parts such as sorting bowls
- Fault and measurement analysis
- Repairs and troubleshooting , also on machines from other manufacturers
- Conversions and revisions
- Spare parts requirements: spare parts packages or customised production
- Replacement components from external suppliers
- Training for operating and maintenance personnel
Worldwide service
Competent team with experience / no subs
Training courses
Customer-specific spare parts deliveries
Commissioning
Commissioning
RNA feeding systems are technically mature systems based on state-of-the-art engineering knowledge. We therefore recommend commissioning support from our specialist staff - for an optimal start and the necessary transfer of knowledge on site.
You choose the type of support according to your individual needs, for example:
- Help with the alignment and adjustment of the RNA feeding system as well as with the connection of the system to your interface.
- Assistance with the electrotechnical and programming integration
- Training of the technical/operating personnel
- Production support
Check-Up
Check-Up
Our fitters provide the following services on site:
- Functional testing of the systems
- Rectification of defects to an appropriate extent
- Reconciliation of the drives
- Preparation of an inspection report
- Maintenance recommendation
Spare parts
Spare parts
Do you need spare parts for our standard components? These are mostly available from stock and are delivered within 24 hours in the EU; worldwide within only 48 hours. Do you need system-specific spare parts that are not in stock? We will manufacture these for you on an order-by-order basis with high priority.
Maintenance agreement
Maintenance agreement
Once the machines are in production, regular maintenance is recommended to keep the machines at maximum equipment effectiveness and to ensure good quality and durability of the equipment.
Other benefits of your RNA maintenance contract:
- Better predictability
- Price guarantee for the entire contract period
- Discount on spare parts
Training programms
Training programms
Become an expert in the field of RNA feedingsystems technology with us. We offer you in-depth insights into the areas of vibratory feeding technology and control units as well as coatings. The maintenance and servicing section concludes the 7-hour course. As a person responsible for maintenance, production, automation, project planning or development, you will gain the necessary expertise to optimally operate and control RNA feeding systems.
- At our factory or on your premises
- Can also be customised to your needs
- For operating and maintenance personnel