Service & Support

Our feeding systems are known for their reliability and availability. However, should something not work, the RNA service team is available to provide a quick solution. We offer you a comprehensive and reliable service: from commissioning to on-call service in the event of a malfunction! We can access the feeder directly via our remote maintenance tool. With our IoT solution, you can keep an eye on your system 24 hours a day and receive a message in good time if there are any deviations.

Fast response times, short delivery times and worldwide service are a matter of course for us. Our high level of technical expertise is the guarantee that our customers' feeding systems will be in use for a long time.

Our service:

  • Repairs and fault clearance
  • Maintenance (check-up service, remote maintenance, maintenance contracts, on-call service)
  • IoT solutions (predictive maintenance)
  • Replacements and replacements
  • Conversions and revisions
  • Commissioning & standby support
  • Spare parts requirements for delivered orders
  • Spare parts requirements for components from third-party deliveries
  • Training

You wish to contact us?

Adrian Ehrlicher
TEL.: +49 241 5109 347

Fast response time

Worldwide service

Competent team with experience / no subs

Remote diagnosis/maintenance possible

Training courses

Customer-specific spare parts deliveries



RNA feeding systems are technically mature systems based on state-of-the-art engineering knowledge. We therefore recommend commissioning support from our specialist staff - for an optimal start and the necessary transfer of knowledge on site.

You choose the type of support according to your individual needs, for example:

  • Help with the alignment and adjustment of the RNA feeding system as well as with the connection of the system to your interface.
  • Assistance with the electrotechnical and programming integration
  • Training of the technical/operating personnel
  • Production support



Our fitters provide the following services on site:

  • Functional testing of the systems
  • Rectification of defects to an appropriate extent
  • Reconciliation of the drives
  • Preparation of an inspection report
  • Maintenance recommendation

Spare parts

Spare parts

Do you need spare parts for our standard components? These are mostly available from stock and are delivered within 24 hours in the EU; worldwide within only 48 hours. Do you need system-specific spare parts that are not in stock? We will manufacture these for you on an order-by-order basis with high priority.